TERMS OF BUSINESS

We operate on a strict pre-payment bases, payments must be received prior to any event, course or intervention. All open courses must be pre-paid at least 6 weeks prior to the delivery of the course start date. Where design & planning for tailored work is necessary and not separately charged for, an appropriate and agreed amount will be retained by The Learning & Development Company in the event of cancellation.  Should the Learning & Development Company cancel or not deliver the training or event for reasons not prior agreed, a full refund of the pre-paid amount will be made to the client.  

Transferring Course Places and Dates

If a course, course place, or any other intervention is transferred or changed by the client or delegate between 4-10 weeks before the event is due to take place, there will be a charge of 50% of the total course fee. If the transfer takes place 4-0 weeks prior to the event, there will be a 100% charge of the related fee.

Online courses

Our online courses are non-refundable unless purchased through the ‘Buy it Now’ option on Reed.co.uk. By agreeing to a schedule and completing an induction (pre call and related sign-up documentation). Where live workshops are concerned, only one reschedule is permitted as resources and trainers are scheduled in advance. Additional reschedules are possible with two 2 working days form a workshop £30 administration fee.

***Purchases made from REED.co.uk

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

Cancelling in Person Courses

A full refund will be given if a course or place booking is cancelled up to 10 weeks before the course start date. If the booking is cancelled between 10-2 weeks of the course start date, 75% of the booking fee must be paid. If the booking is cancelled less than 14 days before the course is due to start, or the participant(s) fail(s) to attend, the course must be paid in full.

Cancellation of courses by The Learning and Development Company

The Learning and Development Company regularly improve and update their courses and reserve the right to alter any course content without prior notice. The Learning and Development company also reserve the right to cancel a course at any time without liability. In these circumstances, participants will be offered an alternative date, credit note or full refund