TERMS OF BUSINESS

Acceptance of a proposal, quotation, booking confirmation, purchase order, invoice payment or commencement of services shall constitute acceptance of these Terms and Conditions. Receipt of these Terms and Conditions, whether by email, post, publication on our website or otherwise, shall be deemed acceptance of them by the Client, whether or not separately countersigned.

1. Scope

These terms apply to all business transactions, including training, coaching, mentoring, consultancy, facilitation, seminars, qualifications, online learning, accommodation and travel bookings arranged through The Learning and Development Company.

2. Payment Terms

We operate on a strict pre-payment basis. Payment must be received before delivery of any event, course or intervention, unless otherwise agreed in writing. All open courses must be paid for in full at least six (6) weeks before the course start date. Where design, preparation or planning work for tailored work is necessary and has not been separately charged for, an appropriate and agreed amount will be retained by The Learning and Development Company in the event of cancellation, reflecting work completed and costs incurred up to that date.

3. Transferring Course Places and Dates

A booking, course place or other intervention may be transferred to an alternative date by the Client or delegate, subject to availability, by providing written notice. The following charges shall apply:

• Between four (4) and ten (10) weeks before the commencement date – a charge of 50% of the total course fee shall apply.
• Less than four (4) weeks before the commencement date – a charge of 100% of the total course fee shall apply.

Delegate substitutions may be accepted at any time before delivery, subject to suitability and any qualification or programme requirements. Additional ILM registration fees may apply.

4. Cancelling Course Places

Where the Client is an individual consumer, the Client has a statutory right to cancel this contract without giving any reason within fourteen (14) calendar days of the date of booking (the “Cooling-Off Period”), in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A full refund will be provided for any cancellation made within the Cooling-Off Period, save that where the Client has expressly requested that services, course access or materials begin during the Cooling-Off Period, The Learning and Development Company may retain a proportionate amount reflecting the services provided up to the date of cancellation.

After the Cooling-Off Period (where applicable) has ended, where a booking is cancelled outright rather than transferred – including where the Client decides, for any reason or no stated reason, not to proceed – the Client may cancel by providing written notice. The following charges shall apply:

• More than ten (10) weeks before the commencement date – no cancellation charge and a full refund of fees paid.
• Between two (2) and ten (10) weeks before the commencement date – 75% of the booking fee shall remain payable.
• Less than fourteen (14) days before the commencement date, or in the event of non-attendance – 100% of the booking fee shall remain payable.
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5. Online Courses

Online courses are non-refundable once induction, onboarding or access to materials has commenced, unless purchased through the ‘Buy it Now’ option on Reed.co.uk. Agreeing to a schedule and completing an induction (including any pre-call and related sign-up documentation) confirms the booking. For live workshops, only one reschedule is permitted, as resources and trainers are scheduled in advance. Additional reschedules may be accommodated with at least two (2) working days’ notice before the workshop, subject to a £30 administration fee.

Where the Client is an individual consumer, confirming a start date, completing induction or accessing course materials within the fourteen (14) day Cooling-Off Period described in Section 4 constitutes an express request for services to begin immediately. The Client acknowledges that, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, their right to a full refund under the Cooling-Off Period ends once induction has commenced or materials have been accessed, and that the charges set out in this Section 5 will then apply.

6. Reed.co.uk Purchases

Where courses are purchased through Reed.co.uk, applicable consumer cancellation rights apply in accordance with Reed.co.uk terms and conditions. Under this policy, purchases may be cancelled within fourteen (14) calendar days of the date on which the contract of purchase is concluded (the “Cancellation Period”). Note that redeeming a voucher during the Cancellation Period constitutes an express request to begin providing the course materials, and the right to cancel the purchase and obtain a refund is lost upon redemption.

7. Cancellation by The Learning and Development Company

The Learning and Development Company regularly reviews and improves its courses and reserves the right to amend course content, reschedule or cancel events where necessary, without prior notice and without liability. Where a course or event is cancelled or not delivered by The Learning and Development Company for reasons not previously agreed, the Client will be offered an alternative date, a credit note, or a full refund of any fees pre-paid for the affected activity.

8. Intellectual Property

All course materials, workbooks, assessments, frameworks, presentations, coaching tools, handouts and related resources remain the intellectual property of The Learning and Development Company unless otherwise agreed in writing. Materials may not be copied, distributed, sold, adapted or reproduced without prior written permission.

9. Confidentiality

Both parties agree to maintain confidentiality regarding information disclosed during coaching, mentoring, consultancy and development activities, except where disclosure is required by law, safeguarding obligations apply, or there is a risk of harm to self or others.

10. Data Protection and GDPR

Personal data will be processed in accordance with UK GDPR and applicable data protection legislation. Information will be handled in line with the company’s Privacy Policy and only used for legitimate business purposes.

11. Coaching and Mentoring Boundaries

Coaching and mentoring are developmental processes and do not constitute therapy, counselling, legal, financial or medical advice. Clients remain responsible for their own decisions, actions and outcomes.

12. Limitation of Liability

The Learning and Development Company shall not be liable for indirect, consequential or business losses arising from participation in coaching, training or consultancy activities. Liability shall be limited to the fees paid for the relevant service, except where prohibited by law.

13. Force Majeure

Neither party shall be liable for failure to perform obligations where circumstances beyond reasonable control prevent delivery, including illness, extreme weather, transport disruption, utility failure, technology failure, industrial action or acts of government.

14. Complaints and Appeals

Clients and learners may raise complaints through the company’s complaints procedure. Learners enrolled on accredited programmes may also access appeals and malpractice procedures where applicable.

15. Professional Standards

The Learning and Development Company operates in accordance with relevant professional and ethical standards and may utilise supervision, quality assurance and professional body guidance to maintain service quality.

16. Non-Solicitation of Associates

Clients agree not to directly engage or employ associates, facilitators, trainers or coaches introduced by The Learning and Development Company for a period of 12 months following completion of services, without prior written agreement.

17. Late Payment and Suspension of Services

Where invoiced services are agreed, overdue payments may result in suspension of services, and statutory interest and recovery costs may be applied in accordance with applicable legislation.

18. Monitoring and Recording

Coaching sessions, feedback, assessments and programme participation may be monitored for quality assurance purposes. Any recording of sessions will only take place with prior consent from all parties.

19. Expenses

Reasonable travel, accommodation, venue, subsistence and third-party costs incurred in the delivery of services shall be chargeable in addition to agreed fees, unless expressly included within a written proposal or quotation.

20. Governing Law

These terms shall be governed by the laws of England and Wales.

21. Online Qualification Bookings and Payment Plans

Learners who book and pay for an ILM qualification online, including by interest-free payment plan, do so under our Learner Agreement, which sets out learner and centre responsibilities, fees, payment plan terms, cancellation and certification. The Learner Agreement applies in addition to these Terms of Business; where they differ, the Learner Agreement takes precedence for that booking.