Privacy Policy

Who We Are

 

THE L&D COMPANY LEADERSHIP CONSULTANCY LIMITED T/A 

The Learning & Development Company  

28 Leeds Road, Ilkley, West Yorkshire, England, LS29 8DS  

Email: info@thelearninganddevelopmentcompany.co.uk  

 

We provide a range of custom management programmes, open courses, virtual, 121 coaching and distanced learning solutions for individuals, businesses, and public sector organisations. We are an Approved Center for the Institute of Leadership & Management. 

 

3. What Information We Collect and Why

 

We collect information so we can deliver our courses, improve our services, and keep in touch with you if you choose. 

Type of Info	Examples	Why We Use It
Basic Details	Name, job title, organisation	Registering you for a course or event
Contact Info	Email, phone, address	Sending course info, certificates, invoices
Professional Info	Skills, role, course history	Tailoring training to your needs
Payment Info	Cards, billing details	Processing orders (handled securely by payment providers)
Website & Usage Data	IP address, device type, analytics	Improving our website and security
Marketing Preferences	Subscriptions, consent records	Sending updates and newsletters (only if opted in)

 

We do not sell personal data or collect unnecessary sensitive information. 

 

4. How We Collect Information

We collect data when you: 

• Visit our website 

• Sign up for newsletters 

• Enrol in a course or event 

• Contact us by email or phone 

• Interact with us on social media 

• Use our online learning platforms 

We also use cookies to help the website function and improve your experience. 

5. Legal Reasons We Use Your Information

We only use your data when we have a legal reason to do so. These include: 

• To deliver a service you’ve purchased or requested 

• Consent—when you choose to join our mailing list 

• Legitimate interests—like improving our website or contacting existing customers with relevant updates 

• Legal obligations—such as accounting records 

6. How We Use Your Information

We may use your information to: 

• Deliver training courses and learning materials 

• Send booking confirmations, certificates, and receipts 

• Provide support and answer questions 

• Send newsletters and course updates (only if you subscribe) 

• Improve our website and services 

• Maintain training records for future validation 

You can unsubscribe from marketing at any time. 

7. Who We Share Data With

We only share data with trusted partners who help us provide services, such as: 

• Payment processors 

• Email and marketing platforms 

• Hosting, website, and IT providers 

• Accrediting bodies (if needed for certification) 

They must protect your information and cannot use it for their own purposes. 

8. International Transfers

Some of our service providers may store data outside the UK/EEA. If they do, we require them to have proper legal protections like standard contractual clauses or adequacy agreements. 

9. How Long We Keep Information

We only keep information for as long as necessary, for example: 

Type of Data	How Long We Keep It
Course records & certificates	Up to 10 years (for verification)
Marketing emails	Until you unsubscribe
Financial records	6–7 years (legal requirement)

After that, information is deleted or anonymised. 

10. Keeping Your Data Safe

We use security measures like encryption, secure systems, password protection, and access controls. While no system is 100% secure, we take reasonable steps to protect your data. 

11. Cookies

We use cookies to: 

• Keep the site working properly 

• Track performance and analytics 

• Personalise content and marketing 

You can change cookie settings at any time through your browser or our cookie banner. 

12. Your Rights

You have rights over your data, including: 

• Getting a copy of what we hold 

• Asking us to correct or delete information 

• Withdrawing consent 

• Asking us to stop using your data 

• Requesting data portability 

• Making a complaint to a regulator 

To make a request, email info@thelearninganddevelopmentcompany.co.uk  

13. For Under-16s

Our services are for adults. We don’t knowingly collect data from people under 16. 

14. Changes to This Policy

We may update this policy occasionally. If the changes are important, we’ll let you know. 

15. Contact Us

Questions, requests, or concerns? 

Email: info@thelearninganddevelopmentcompany.co.uk 
Address: 28 Leeds Road, Ilkley, West Yorkshire, England, LS29 8DS    

Disclaimer: 

We do our best to make sure the information on this website is accurate and kept up to date. However, mistakes can happen, and we can’t guarantee that everything is always correct or complete. Because of this, The Learning & Development Company isn’t responsible for any errors, omissions, or the results of using the information on this site. 

We regularly check our website for viruses and security issues, but no system is completely risk-free. We’re not responsible for any damage, disruptions, or data loss that may occur while using our site or downloading content. 

Use of Website Content 

All text, images, and materials on this website belong to The Learning & Development Company. You may print or download content for your own personal, non-commercial use only. 

You must not copy, reproduce, or use our content for commercial purposes or share it publicly without our permission. 

If you’d like to use any of our materials, please contact us at: 

Info@thelearninganddevelopmentcompany.co.uk