Course Overview
This 2 day Essential Management Skills course provides the tools required to lead and manage with confidence at any level. Fundamental management skills are explored including; effective delegation, motivation, performance management, coaching, and giving feedback. Ultimately learning how to inspire and develop individuals and teams.
Using the PRISM® profiling tool, participants gain deep insight into their management style and how to adapt it to connect and communicate more effectively with their teams and peers. Each manager leaves with a tailored action plan, ready-to-use strategies, and ongoing support through two 1:1 coaching calls to help embed the learning.
Pre-Course Telephone Calls
Each participants receives a pre call to discuss challenges, goals and aspirations
PRISM Behavioural Profile
Participants are invited to complete a questionnaire as part of their pre-work
Throughout the course Participants will:
- Learn how to set and manage expectations
- Develop respect and integrity as the manage
- Understand the difference between Management & Leadership
- Use Directive and Supportive behaviours appropriately
- Understand own Behaviours using PRISM Prole questionnaire
- Give structure and effectve feedback
- Develop competence and commitment in others
- Delegate effectively
- Understand what motivates team members
- Communicate more effectively
- Explore a time management framework
- Learn basic coaching skills
- apply a flexible management style
- Make an actionable plan for implementing new skills
2 X 121 Post course Calls
Individual action plans and post course assignments are discussed, embedding the learning
Recent Review
I found the Essential Management Skills course invaluable – The two-day in-person course was dynamic and engaging from start to finish, and I left buzzing with practical tools and tactics that I’ve already started to put into practice. What really impressed me was how personal and tailored the overall experience felt. The three coaching calls – including a pre-course session – were a real highlight, giving space to reflect, build confidence, and hit the ground running from day one. Ross is a fantastic trainer: approachable, engaging, and insightful. His style and delivery brought the content to life and made the whole experience all the more impactful – Jess K
Optional ILM Qualifications
Participants regularly choose to add on one of the following ILM qualifications. Bolstering their CV and providing opportunity to embed the learning.
- Level 3 Award, Certificate or Diploma in Leadership and Management
- Level 5 Award, Certificate or Diploma in Leadership and Management
2026 London Course Dates
Dewi R
Middle Manager
Claire was an excellent and engaging trainer. Despite being in management and leadership for 10+ years, I found there to be something informative and new in every piece of content delivered. Highly recommend this course for all levels of managers
Mitesh M
Customer Services Manager
I think Ross is phenomenal in his approach and his ability to help take you on a journey of change! I think the teachings from this session will really help me go the extra mile in my role but also push myself even more to reach the heights I wish to reach both with the team and personally
Our Training Venue
We chose CitizenM because it reflects our values—blending visionary leadership with smart, efficient management. It’s bold, modern, and provides world-class service.
With stylish breakout areas, cosy sofas, and a high-tech communal café space, it’s the perfect environment to learn, connect, and recharge
Looking for a bespoke New Manager Training?
We’ve decades of experience in designing and delivering tailored Management Development Programmes.