Open course · London · Optional ILM qualification
Essential Management Skills: Management Training Course in London
A practical 2-day course that gives new and developing managers the tools to lead with confidence: delegation, motivation, feedback, coaching and performance management, plus your own PRISM® behavioural profile.
- 2 days in person, 9:30am–5pm
- Maximum 8 people per course
- Pre-course call + 2 × 1:1 coaching calls
- Add an ILM Level 3, 4 or 5 qualification
Upcoming dates
1–2 December 2026
Tue & Wed · London · 3 places left
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8–9 February 2027
Mon & Tue · London
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22–23 March 2027
Mon & Tue · London
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18–19 May 2027
Tue & Wed · London
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13–14 July 2027
Tue & Wed · London
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21–22 September 2027
Tue & Wed · London
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£729 + VAT
per person, lunch included
Includes your PRISM® profile and 2 × 1:1 coaching calls, in a group of no more than 8.
Trusted by managers at
Four ways to attend
Take the course on its own, or gain an ILM qualification
Every participant attends the same practical 2-day course, including their PRISM® profile and coaching calls. Choose whether to stop there, or add an Institute of Leadership & Management qualification at Level 3, 4 or 5.
Course only
Stand-alone course
£729 + VAT
The full 2-day course with everything included.
- 2 days in person, max 8 people
- PRISM® behavioural profile
- Pre-course call + 2 × 1:1 coaching calls
- Lunch & refreshments
New managers
£1,095 + VAT
For new managers and supervisors who want a recognised first management qualification.
- Everything in the course
- 2 ILM written assignments
- Tutor support & marking
- ILM registration & certificate
Level 3 Certificate or Diploma also available – contact us for more information.
Developing managers
Course + ILM Level 4 Award
£1,395 + VAT
For experienced team leaders and middle managers who want to consolidate their skills with a recognised Level 4 qualification.
- Everything in the course
- 2 ILM written assignments
- Tutor support & marking
- ILM registration & certificate
Level 4 Certificate or Diploma also available – contact us for more information. Brochures (PDF): Award · Certificate · Diploma.
Experienced managers
Course + ILM Level 5 Award
£1,495 + VAT
For experienced managers, or those with prior learning, ready for a higher-level qualification.
- Everything in the course
- 2 ILM written assignments
- Tutor support & marking
- ILM registration & certificate
Level 5 Certificate or Diploma also available – contact us for more information.
Not sure which level fits? We’ll advise before you book. Certificate and Diploma routes are also available: see ILM qualifications online or in person.
Course overview
Management skills training: the essentials in two practical days
This 2-day course gives you the tools to lead and manage with confidence at any level. You’ll explore effective delegation, motivation, performance management, coaching and giving feedback, and learn how to inspire and develop individuals and teams.
Using the PRISM® profiling tool, you’ll gain insight into your own management style and how to adapt it to connect and communicate more effectively. You leave with a tailored action plan, ready-to-use strategies and two 1:1 coaching calls to help embed the learning.
Leadership and management essentials in one course
Being a good manager today means leading people as well as managing tasks. This course covers the leadership essentials too: building respect and integrity, adapting your style to each person, motivating your team and coaching them to perform. If you are searching for a leadership essentials course in London, this is it, with the practical management skills built in.
New manager training in London
If you have just been promoted, or you now manage people who used to be your peers, this course is designed for you. In two days you learn the skills that matter most in your first year as a manager: setting expectations, delegating, giving feedback, motivating your team and handling difficult conversations. Small groups of no more than eight mean you can bring your own real situations, and two 1:1 coaching calls afterwards help you put it into practice. It is one of the most practical new manager training courses in London, and you can add an ILM qualification if you want recognised proof of your skills.
Choosing between courses? Read our guide to management training in London.
Ideal for
- New managers and supervisors
- Managers with experience but no formal training
- Aspiring managers
- Managers in need of a refresher
- Anyone wanting to add an ILM qualification
What’s included
Pre-course call
15 minutes with your trainer to understand your goals.
2 days in person
9:30am–5pm in a small group of no more than 8.
PRISM® profile
Your personal behavioural profile and debrief.
Lunch & refreshments
Both days, at the venue.
2 × 1:1 coaching calls
After the course, to help put it into practice.
Central London venue
citizenM Bankside, 20 Lavington St, London SE1 0NZ.
The PRISM® Brain Map: your preferences across eight behavioural dimensions.
Included with every place
Discover your PRISM® behavioural profile
Before the course you’ll complete a short online questionnaire using PRISM® Brain Mapping, a neuroscience-based tool that maps your natural behavioural preferences. On the course your trainer takes you through your personal profile, so you can see why you manage the way you do, and how to adapt your style to get the best from every person in your team.
Know your natural style
See your strengths and preferences as a manager.
Understand how you adapt
Spot where your work style differs from your natural one.
Connect with every team member
Learn to flex your approach to different people.
Keep your report
Take away your personal profile to use long after the course.
PRISM® is a registered trademark of PRISM Brain Mapping.
What you’ll learn
Aims & outcomes
- Set and manage expectations
- Build respect and integrity as a manager
- Understand the difference between management and leadership
- Use directive and supportive behaviours appropriately
- Understand your own behaviours with PRISM®
- Give structured, effective feedback
- Develop competence and commitment in others
- Delegate effectively
- Understand what motivates your team
- Communicate with structure and presence
- Manage your time with a proven framework
- Use basic coaching skills
- Apply a flexible management style
- Leave with an action plan for your new skills
COURSE AGENDA
Course agenda: Day 1 and Day 2
Day 1: the role of the manager
The role and activities of a manager
What managers actually do day to day, the split between people and task responsibilities, an introduction to performance management and appraisal, and what a good boss looks like in practice.
Management vs leadership, and Action-Centred Leadership
The difference between managing and leading, when your team needs each, and why effective managers combine both. You’ll use John Adair’s Action-Centred Leadership model to balance the needs of the task, the team and the individual.
Integrity: creating respect as the manager
When you are, and aren’t, acting with integrity and authenticity, why accountability slips on both sides when you don’t, and how to do the right thing in challenging situations. You’ll also receive your first post-course assignment.
Giving and receiving feedback with the E2C2 tool
A clear structure for feedback and difficult conversations, how to recognise emotional reactions, and how to handle them to reach the outcome you need. You’ll build on this again on Day 2.
Personal and leadership values
The values squeeze takes you from 40 values down to your top three. You then write the leadership values your team needs from you, turn your organisation’s values into everyday behaviours, and leave with one action for the value that comes least naturally.
Understanding your behavioural preferences with PRISM®
Your personal PRISM® profile shows your natural behaviour, how others are likely to see it, and why people on your team behave as they do, so you can communicate more effectively with each of them and handle conflict better.
Day 2: styles, delegation, coaching and motivation
People management styles and your PRISM® profile
Directive, collaborative and supportive styles, and your own strengths and development areas from your PRISM® report.
Developing people and delegation
Matching your style to each stage of a team member’s development, building the confidence to delegate effectively.
Listening and coaching techniques
Practical, non-directive coaching and feedback tools to improve your team’s skills, attitude and results.
Motivation: theory and practice
What motivates and demotivates people, and a toolbox for dealing with low motivation.
Time management and your action plan
A proven time management matrix, cross-referenced with Action-Centred Leadership from Day 1, so you can see whether your time goes on task, team or individual. You finish with a personal action plan and your 1:1 coaching calls booked.
Your trainers
Learn from experienced managers
Ross Trigwell
Managing Director & Lead Trainer
Three decades of leading teams and coaching managers, from first-line to executive level.
Claire Jex
ILM Manager & Lead Facilitator
20 years of coaching at all levels, known for a warm, open and practical style.
★★★★★
Rated 4.9 out of 5 from 75 independent reviews on CourseCheck
“Claire was an excellent and engaging trainer. Despite being in management and leadership for 10+ years, I found something informative and new in every piece of content. Highly recommend this course for all levels of managers.”
Dewi R
Technology Manager
“The course was fantastic and covered a huge amount of material. Ross is very knowledgeable and very good at explaining what is required. I can see a huge change in the way I now manage.”
Bethan J
Credit Control Manager
“Ross well and truly delivers when it comes to providing insights on how to manage and lead people. I’ve come away with lots of different methods and learnt a lot about myself and how to adapt my style.”
Danny B
Senior Buyer
Book places
Book one place or your whole team
Choose a date, tell us how many places you need and add each participant. Pay securely by card now, or choose an invoice (PO numbers welcome). We’ll confirm your places and send joining instructions within 3 working days.
- Book 1 to 8 people in one go
- Mix course-only and ILM options
- Pay by card or invoice
- Prefer to talk? Call 0207 101 3619
Venue
citizenM London Bankside
20 Lavington St, London SE1 0NZ
A short walk from Southwark and London Bridge stations.
FAQs
Your questions, answered
Who is the Essential Management Skills course for?
New managers and supervisors, managers with experience but no formal training, aspiring managers, anyone in need of a refresher, and managers who want to add an ILM qualification.
What is included in the cost?
A 15-minute pre-course telephone call, 2 days of in-person training (9am–5pm), your PRISM® behavioural profile, lunch and refreshments, and 2 optional 1:1 coaching calls after the course.
Is this a leadership essentials course as well as a management course?
Yes. Alongside core management skills such as delegation, feedback and time management, the course covers the leadership essentials: building respect and integrity, adapting your style to different people, motivating your team and coaching them to perform. It suits anyone looking for a leadership and management essentials course in London.
How much does the course cost?
£729 + VAT per person for the 2-day course. Adding an ILM Level 3 Award is £1,095 + VAT, an ILM Level 4 Award is £1,395 + VAT, and an ILM Level 5 Award is £1,495 + VAT.
Can I book several people at once?
Yes. Use the booking form to choose how many places you need for each option and add each delegate. Pay by card in one go, or ask for a single invoice. For larger groups we can also run the course in-house.
Can I add an ILM qualification?
Yes. The course is designed to top up to an ILM Level 3 or Level 5 Award in Leadership & Management, with Certificate and Diploma options. We offer an initial consultation to help you choose the right level.
Where is the course held?
At citizenM London Bankside, 20 Lavington St, London SE1 0NZ, a short walk from Southwark and London Bridge stations.
Can you run this course in-house for our team?
Yes. We regularly deliver this programme in-house and tailor it to your organisation. See our in-house management training or get in touch.
Training a whole team of managers?
We can run Essential Management Skills in-house, tailored to your organisation, at your premises or online.
