ILM Coaching & Mentoring Qualifications

Learner Agreement – please read

The Learning and Development Company (trading name of The L&D Company Leadership Consultancy Limited, company no. 13191697)

1. Programme

• Qualification: the ILM coaching qualification you choose on this form (Level 3 Award or Certificate in Effective Coaching, or Level 5 Certificate or Diploma in Effective Coaching & Mentoring)
• Mode of delivery: live workshops (online, or a training day at citizenM Bankside, London, with online workshops for the face-to-face format) on the dates shown for your cohort, plus self-study and assessment via Cloud Assess
• Programme duration: as set out in the ILM guidance and timeframes provided in Cloud Assess
• Effective date: the date you complete your online booking

2. The learner agrees to

Complete all assignments within the stipulated deadlines. Engage actively in learning activities, use the study resources provided, and avoid plagiarism. Notify the centre promptly of any issues affecting their participation or performance. Meet the financial terms set out below.

3. The centre agrees to

Provide access to learning materials via Cloud Assess, signposting key learning methods. Conduct assessments in line with ILM’s standards and policies. Support the learner by email and telephone for the programme duration stated in the ILM timescales and guidance. Provide assessment and internal quality checks by a member of staff qualified at or above the level of your qualification.

4. Fees

• Total fee: the price shown for your chosen course on this form, including VAT. This includes ILM registration and certification, workshops, 1:1 supervision and marking.
• Hard copy certificate: £15 on completion, if requested. Digital credentials and electronic copies are free of charge.

5. Payment plan

This section applies only if you choose an interest-free payment plan.

• You pay the total fee in 3, 6, 9 or 12 equal monthly instalments, at no extra cost, as shown on this form for your chosen course.
• The first instalment is taken when you book. Further instalments are collected automatically on the same date each month, by card or Direct Debit, through our payment provider Stripe. The plan ends automatically after the final instalment.
• Failed payments: if an instalment fails, Stripe will retry it and we will contact you. You must update your payment details or pay the missed instalment within 14 days.
• Unpaid instalments: if instalments remain unpaid, we may pause your access to assessment and learning materials until your account is brought up to date.
• Withdrawal: if you withdraw, please tell us in writing. Instalments already paid are non-refundable, as your ILM registration and access to learning materials are provided from enrolment. Any instalments still outstanding remain payable for the programme you have enrolled on, and certification will not be issued until the full fee has been paid.
• Early settlement: you may settle the balance early to bring forward completion. Contact us and we will arrange this.
• Certificate: all instalments must be received before your certificate can be claimed.

6. Cancellation and refunds

• You are registered with ILM from enrolment, so we operate a no-refund policy once registration has taken place.
• If you are booking as an individual, you have a legal right to cancel within 14 days of booking. By agreeing to these terms you ask us to start your programme and ILM registration straight away, and you accept that once registration has taken place, any refund within the 14 days will be reduced by the costs already incurred, including the ILM registration fee.
• If you fail to meet the financial terms of this agreement, the centre may end your programme at its discretion.

7. Assessment and certification

Assessments are conducted in line with ILM’s guidelines. You must achieve a pass in all assessments to be eligible for certification. Certification is issued by ILM on successful completion of the programme.

8. Your information

We share your name and contact details with ILM to register you, and with Cloud Assess to set up your learning account. We handle your data in line with our Privacy Policy.

9. Agreement

By ticking “I have read and agree to the Learner Agreement” when booking, you confirm that you have read and accept these terms.