Our story
From one trainer to a national ILM centre
We started with a simple idea: management training should be practical, engaging and genuinely useful back at work. That idea still shapes everything we do.
The Phoenix Training team in London, where our founder worked as an in-house trainer after over a decade managing in retail and utilities. Photo courtesy of Phoenix Training, by Cityspace Photography.
Recent programmes and some of the rooms we train in.
2012
The foundations
After over a decade managing teams in retail and utilities, founder Ross Trigwell joined Phoenix Training in London as an in-house trainer, learning to design and deliver first-class management and leadership programmes.
2015
The Learning & Development Company is born
After a successful spell freelancing for some major brands, Ross launched The Learning and Development Company and created the Essential Management Skills open course in London, which still runs today.
2017
ILM recognition and a growing team
We achieved ILM recognised status, became a Blanchard partner and began building our associate team of experienced trainers and coaches.
2018
Open about quality
We began publishing every course evaluation on CourseCheck.com, holding ourselves publicly accountable for quality, learner satisfaction and service.
2020
ILM Approved Centre
We became a full ILM Approved Centre and built our suite of accredited management and leadership qualifications.
2022
Level 7 and distance learning
We were approved to deliver every level up to Level 7 in Strategic Leadership, won our first public sector contract, and launched our first digital learning products, the start of our distance learning offer.
2024
Coaching & mentoring
We added the ILM coaching and mentoring suite, now running up to Level 7 for Executive and Senior Level Coaches and Mentors.
2025
Learning that fits around you
A new online learning platform made our ILM distance learning faster and more consistent to assess, with 1:1 tutor support throughout.
