Case studies
Better leaders. Measurable change.
From councils and professional bodies to fast-growing brands and global leadership teams, here is how we've helped organisations develop managers and leaders who make a measurable difference.
4.9 / 5from 217 verified learner reviews on CourseCheck
10+ yearscontinuous partnership with Belazu
ILM 3–7accredited pathways built into our programmes
Public & privatecouncils, professional bodies, brands and global firms
Our work
Selected case studies
Every programme starts with your goals. Here are some of the organisations we have partnered with, what we did together and what changed as a result.
70%shift in managers’ confidence dealing with conflict
Public sector · Local government
Measurable behaviour change, cohort after cohort
Read the case study10xgrowth: £4m to £42m in a decade
Food & drink · Premium brand
10x growth, powered by leaders we helped develop
Read the case study100managers developed since 2021
Professional body · Public finance
100 managers developed through a full restructure
Read the case study2024–2026programme for global senior leaders
Pharmaceuticals · Global
Up to 100 senior leaders a session, united across cultures
Read the case study4 modulestailor-made communication programme
Transport · Rail industry
One communication standard for on-board teams on every train operator
Read the case study5 daysintensive leadership programme for the SLT
Group of companies · Founder-led
Trust rebuilt and values re-defined, from the boardroom down
Read the case study4 capitalsWarsaw, Budapest, Prague and London
Consulting · Across Europe
Five years developing consultants across four European capitals
Read the case studyPublic sector · Local government
Measurable behaviour change, cohort after cohort
Babergh & Mid Suffolk District Councils
70%shift in confidence dealing with conflict
5 roundsof cohorts since October 2023
46%improvement in setting behavioural expectations
The brief
Appointed in 2023 as the councils' management and leadership development provider, we were asked to build a consistent way of developing people at every stage of their management career.
What we did
- Co-designed a structured, management development framework with the councils: an Aspiring Managers programme (ILM Level 3) and an Emerging Leaders programme (ILM Level 5).
- Aligned each pathway to an accredited ILM qualification, so practical skills come with recognised accreditation.
- Launched the programmes in October 2023 and have run them in successive cohorts ever since.
- Provided 1:1 coaching for individual leaders alongside the programmes.
The results
- Behavioural change measured before and after the programme. Emerging Leaders self-ratings rose 70% for confidence dealing with conflict, 70% for understanding psychological safety, 50% for coaching skills and 46% for setting behavioural expectations.
- Named UK Council of the Year 2024 at the iESE Public Sector Transformation Awards, during our partnership.
- Consistently outstanding feedback across both programmes.
- Programme data shows attendees moving into more senior positions.
- Managers leading their teams in line with the councils' strategic goals. The programmes are now on their fifth round of cohorts.
This is the first time I have attended a leadership course and, looking at the objectives I set at the beginning, I have more than achieved them. Managing conflict and providing feedback are areas I have avoided in the past, but this course has given me the insight and practical tools to tackle them. Claire and Ross are fantastic at getting participants involved and engaged.Henriette H, Emerging Leaders Programme, Babergh & Mid Suffolk District Councils
The course was well structured and planned, with a mixture of activities to support the learning objectives. I completed an ILM Level 3 alongside the Aspiring Managers Programme and felt well supported throughout, completing my assignments to a high standard as a result. Claire and Ross are knowledgeable, professional and lovely people to work with.Aspiring Managers Programme participant, 2026 cohort, Babergh & Mid Suffolk District Councils↑ Back to all case studies
Food & drink · Premium brand
10x growth, powered by leaders we helped develop
Belazu Ingredient Company
10xgrowth: £4m to £42m in a decade
Since 2014continuous partnership
IiP GoldInvestors in People Gold achieved
The brief
Belazu is a well-known premium supermarket brand. As it grew from a family-run business, it needed supervisors, managers and senior leaders who could grow with it.
What we did
- Developed supervisors, managers and senior leaders continuously since 2014.
- Partnered closely with the senior leadership team to assess strategic competencies, strengthen leadership capability and align around clear performance and people priorities.
- Since the business was acquired by William Jackson Group in 2021, delivered Aspiring Manager and Middle Manager programmes aligned to the next phase of growth.
The results
- Highly effective management and leadership teams.
- Contributed to Belazu achieving Investors in People Gold.
- A partnership that has supported the business from £4m to £42m and continues today.
Belazu has a long history of collaboration with The Learning and Development Company. The reason we have worked together for almost a decade is that Ross and his team are able to interpret our needs and create bespoke training to ensure that our people thrive. Ross and Claire are great to work with – they are collaborative, fun and insightful and have raised the bar on engagement in learning for us at Belazu.Vicky O'Hare, Head of People, Belazu Ingredient Company
Ross built us a programme that challenges and supports our managers. The training has helped us to develop flexibility and has strengthened our leadership. Stuff gets measured and he really understands our people.Derek Wiles, Operations Director, Belazu Ingredient Company↑ Back to all case studies
Professional body · Public finance
100 managers developed through a full restructure
CIPFA
100managers developed since 2021
2 levelsFirst Line and Middle Manager
Bespokeinfluencing, conflict and change workshops
The brief
CIPFA wanted to strengthen management capability across the organisation while restructuring its management framework.
What we did
- Since January 2021, delivered our First Line and Middle Manager development programmes to around 100 CIPFA managers.
- Designed a suite of bespoke workshops, including Influencing and Managing Conflict, and Leading and Managing Change.
- Continue to support CIPFA's wider learning and development strategy as an ongoing partner.
The results
- Directly supported the restructure of CIPFA's management framework.
- Informed the creation of a new Talent Management programme to develop future managers.
- An ongoing partnership, now into its sixth year.
I found the Essential Management Skills course invaluable – it felt like therapy for work! The two-day course was dynamic and engaging from start to finish, and I left buzzing with practical tools and tactics that I’ve already started to put into practice. The three coaching calls, including a pre-course session, were a real highlight, giving space to reflect, build confidence and hit the ground running from day one.Jess K, Communications Manager, CIPFA↑ Back to all case studies
Pharmaceuticals · Global
Up to 100 senior leaders a session, united across cultures
SERB Pharmaceuticals
2024–2026programme for global senior leaders
50–100senior leaders in each session
Globalstronger collaboration across regions
The brief
SERB's senior leaders work across countries and cultures. The aim was stronger cross-cultural relationships, sharper strategic alignment and more effective leadership across the organisation.
What we did
- Designed and delivered a series of management and leadership development sessions for SERB's global senior leadership community.
- Ran them as large-scale, online Town Hall-style events, engaging 50–100 senior leaders at a time.
- Focused on cross-cultural relationships, strategic alignment and leadership effectiveness.
The results
- High levels of engagement and stronger collaboration across regions.
- Greater consistency in leadership behaviours.
- Leaders reported more confidence leading across cultural boundaries and clearer alignment on performance expectations and decision-making.
Transport · Rail industry
One communication standard for on-board teams on every train operator
Rail Delivery Group
4 modulestailor-made communication programme
Every operatoron-board staff across all train operators
Train the trainerfor consistent delivery nationwide
The brief
In 2022, Rail Delivery Group needed a communication programme for on-board staff that could be delivered consistently across all train operators, as part of a wider initiative to improve services.
What we did
- Consulted through listening groups to understand the real situations on-board teams face.
- Designed and delivered a tailor-made, four-module communication programme for on-board staff.
- Trained RDG's internal L&D team and the regional managers of every train operator to deliver it, so the same method is used everywhere.
- Designed and built bespoke e-learning modules in Articulate 360, filmed on location with talking-head videos, so the standard could be rolled out consistently across the network.
The results
- A consistent delivery method across all train operators.
- A sustainable programme RDG can run internally.
- Impact is being measured by RDG's internal team as part of its wider service-improvement initiative.
The consultation and engagement with The Learning and Development Company was excellent. They listened, took note of the requirement and produced a package that delivers exactly to our requirements. The quality of the end product and level at which the messaging is targeted is at the right level.Ryan N, Rail Delivery Group↑ Back to all case studies
Group of companies · Founder-led
Trust rebuilt and values re-defined, from the boardroom down
Day Webster Group
5 daysintensive leadership programme for the SLT
Valuesreviewed and re-defined with the founders
2 daysEssential Management Skills for every manager
The brief
Day Webster's two founders wanted to develop and align their senior leadership team, and make sure the company's values reflected its culture, ambition and growth.
What we did
- Designed and delivered an intensive five-day leadership programme for the SLT, focused on strategic leadership, decision-making and collective effectiveness.
- Facilitated a full review and re-definition of the company's values with the founders.
- Embedded the new behaviours with a two-day Essential Management Skills programme for all internal team managers.
The results
- A senior team aligned around shared values and clear leadership behaviours.
- Managers across the group equipped to lead consistently in line with the refreshed values.
- Trust and openness noticeably improved, in the leaders' own words below.
The course managed what I considered nearly impossible, which was to break down the barriers between people by increasing trust and creating an environment that allows discussion of, historically, taboo subjects.Hugh W, CEO, Day Webster
Ross has been instrumental in growing the confidence of our management teams, identifying development areas and supporting individuals to add structure to their teams. We’ve seen a substantial rise in motivation and productivity.Rebecca Clout, Projects & Operations Lead, Day Webster
I honestly believe that the course has helped reshape our organisation. Since completing it, the atmosphere has changed: the cynicism and mistrust have evaporated and been replaced by honest dialogue that is for the good of the organisation, not the individual.Scott Lane, Sales Director, Day Webster↑ Back to all case studies
Consulting · Across Europe
Five years developing consultants across four European capitals
Boston Consulting Group
2014–2019multi-year partnership
4 officesWarsaw, Budapest, Prague and London
All levelssenior and junior consultants, admin and operations
The brief
BCG's consultants work in a fast-paced, high-pressure environment. The firm wanted forward-thinking development for people at different career stages, across several European offices.
What we did
- Designed and delivered workshops for senior and junior consultants, and for administrative and operational teams.
- Covered management development, coaching skills, time management, influencing and mindfulness.
- Worked with offices in Warsaw, Budapest, Prague and London.
The results
- Improved communication and stronger internal collaboration.
- Increased confidence in people leadership and self-management.
- Feedback across regions consistently highlights the workshops' practical nature and immediate impact on day-to-day effectiveness, resilience and performance.
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