Essential management skills

Two day course

  • Feb 6th & 7th 2018
  • Mar 21st & 22nd 2018
  • June 6th & 7th 2018
  • Sept 25th & 26th 2018

Course Objective

To introduce participants to the complex issues involved in management and leadership, building a foundation of skills necessary for successfully leading a team at any level. Key development areas include: effective delegation, setting expectations, developing respect as the leader, motivation, understanding & developing individuals and teams, handling difficult conversations, giving and receiving feedback, performance management and coaching.

With the introduction of the PRISM® profiling tool, participants learn about their behavioural preferences which in turn helps them understand and engage with their own team members, and thus motivate and communicate with them effectively.

Every participant leaves with a practical skills base and a specific action plan in relation to their own team. Each person will receive two one hour 1:1 post course coaching sessions , in this the trainer will support the participants in applying their new skills. On completion each participant will receive an endorsement certificate from the ILM (Institute of Leadership and Management).

By the end of this course, participants will be able to:

Identify their responsibilities as managers

Set expectations in relation to behaviours and results

Understand how individuals and teams develop

Handle ‘difficult’ situations, minimising the need for disciplinary action

Recognise and apply a range of people management styles

Understand S.M.A.R.T goal setting

Design individual strategies for motivation

Give effective feedback

Course outline

Day one
Examination of existing strengths and weaknesses

We start by encouraging the participants to think about what traits or characteristics they have that help them as managers and indeed those that hinder them. The focus is on personal characteristics and not technical skills. This exercise encourages group discussion and allows the participants to recognise that they should self-evaluate regularly in order to develop as managers. The discussion throws up lots of issues and problems that managers face, as well as reminding them of the positive characteristics they have. It provides an excellent background to the whole course with many themes and useful examples being drawn out.

The activities of a manager – The practical aspects

By discussing the basic activities of management, the participants are able to gain an understanding of exactly what they have to do on a regular basis. The activities that will be discussed provide the participants with a framework from which to work and will give some structure to their overall management technique and strategy.

Communication is an ongoing theme that runs throughout this course, and this session highlights the need for a manager to communicate effectively at all times, whilst assessing the merits of different communication methods, including email, one to ones, formal meetings etc.

The role of the manager – What are your responsibilities?

The aim of this session is to highlight the wide variety of responsibilities a manager has and the issues that this variety presents, particularly in terms of the time they can allocate to the role. We start to focus the participants on the whole concept of management and how they have to commit to the role itself. At this point they will begin to recognise the differences between management and leadership and how these headings have a direct association with task management and people management.

Understanding your behavioural preferences (using PRISM® profiling tool)
PRISM® is not a ‘psychometric test’. It does not measure intelligence, skills or competencies. What it does do is combine the latest discoveries in neuroscience – how the human brain actually works – with well established theories on psychological type, temperament, traits etc., and generates comprehensive, yet easy to understand ‘Maps’ which illustrate how a person is likely to behave in a variety of situations. It also helps that individual to understand how those behaviour preferences may be perceived by others, be they customers, colleagues, potential employers or line managers. This is of enormous benefit, bearing in mind that most of the stress and conflict in a person’s life is related to how he or she interacts with others.

Through the use of PRISM®, managers are able to:
  • Understand their natural behaviour in a range of situations and how that impacts on their role as a manager
  • Start to understand why individuals behave in the way that they do
  • Be able to develop more effective strategies designed for specific individuals
  • Develop better working relationships with individuals and therefore create a more harmonious working environment
  • Learn to deal with conflict more effectively
  • Understand behaviour to a higher degree and ally that with management techniques to develop a much more rounded approach to management
  • Build teams with balance
Day two
Examination of people management styles – Situational Leadership II

Participants will learn about a range of people management styles, and which are appropriate in certain situations. We will discuss the positive and negative characteristics of traditional management styles e.g. directive, collaborative, and supportive, and work out how best they can be utilised in the working environment. Individually the participants will recognise their preferred styles and begin to see the positive impact of developing a flexible approach.

Developing people – Situational Leadership II

This session guides the participants through a ‘new employee’s’ development journey and helps them to identify at what stages the different people management styles will be most appropriate. It highlights the need for a flexible approach and recognises the pitfalls of inappropriate use of any one of the styles. It becomes clear by the end of the session that by developing their people they will form the foundation and competencies for effective delegation.

Techniques for coaching and feedback – Situational Leadership II

Developing staff and maintaining high levels of performance is a crucial element of the manager’s role. The aim of this session is to give the participants some practical tools and techniques for delivering feedback and coaching in order to enhance the skills and attitude in their teams.

Motivation – The theory and the practice

Motivation as a subject is a theme that runs through this entire course. Clearly, a manager is responsible for maintaining high levels of motivation within his or her team. Almost everything they do has some impact on the levels of motivation of an individual and we discuss the theory, background and practical application of a range of motivational strategies. Most importantly, time will also be spent examining motivational drivers.

Strategies for dealing with “difficult” personalities

So-called “difficult” personalities often cause problems for managers, especially inexperienced man- agers. This session helps participants to recognise why individuals become “difficult” or why they suddenly start to behave in a disruptive manner. Managers often blame the individual for this and yet we explore why, in most cases, managers must also take some responsibility. We examine what conditions have changed to create these behaviours and more importantly, assess the approaches managers can adopt to deal with these challenging situations. We discuss how one’s attitude can change once you decide an individual is “difficult” or “lazy” and the impact that this can have. Again, practical exercises will help to demonstrate the ideas and theories.

Creating a workable action plan

In order that the participants maintain the momentum gained from the training back at work, time is allocated during the course to review the key points and ask the participants to create and commit to a workable action plan. This becomes a working document that should be referred to and built upon whenever possible.

What our clients say:

“Ross was absolutely superb, engaging, focused, professional, easy going. Lots of knowledge. Course delivery was innovative and engaging. Thank you!”

“Ross was very good and gave lots of personal examples that helped make the theory ‘real’. I felt the course was thorough and informative and I like the ‘after-care’.”

“It was very engaging and introduced some good ideas/ ground work that I can build upon. The trainer was excellent, handled the room very well and gave some great situation examples. Fantastic!”

“From 1 to 10, 11! A pleasant balance of professionalism and friendly attitude. A precise and relaxed delivery approach.”

“The course exceeded my expectations as I thought it would simply refresh my knowledge rather than learn new skills. Ross was excellent, friendly. He opens discussions and encourages us to discuss & share our experiences. Very skilled, informative & knowledgeable. Very valuable experience.”

“An excellent course with an outstanding trainer. I came away with new outlook on my management style and how I want to be perceived by my team and hopefully my team will develop as a direct result. I have already recommended it to several of my colleagues (although I was very tempted to keep the ideas to myself!!)”

“Very interactive, great knowledge. Ross allowed us to make out the answers for ourselves rather than giving them to us. This has been very valuable in my personal development. The result of the Prism report will benefit me for future jobs. Thank you for putting a great course.”


What to expect?

We only pick the best venues for your development, our flagship venue, CitizenM, provides the most ideal space for learning, tea’s, coffee’s and refreshments are on tap and lunch is provided. 

We aim to have no more than eight participants on our management training open courses, allowing us to work through live scenarios with each individual making the experience as personal and tailored as we possible can.

We’re well aware how challenging it can be to implement new skills and techniques, so we offer ongoing (telephone and email) post course support by the trainer to anybody that attends one of our courses.


Ready to take your learning to the next level?

For more information, or to book this course please contact us. We are happy to discuss the various options and even tailor something to your specific learning requirements.