Essential Management Skills Course
Become a more effective manager
2 Day – Essential Management Skills Open Course
This course introduces participants to the complex issues involved in management and leadership, building a foundation of skills necessary for successfully leading a team at any level. Key development areas include: effective delegation, setting expectations, developing respect as the leader, motivation, understanding & developing individuals and teams, handling difficult conversations, giving and receiving feedback, performance management and coaching.
By the end of this course, participants will be able to:
- Identify their responsibilities as managers
- Set expectations in relation to behaviours and results - creating standards and vision
- Recognise and apply appropriate and flexible leadership styles
- Gain tools and approaches for dealing with 'difficult people'
- Learn how to apply Situational Leadership II
- Understand S.M.A.R.T goal setting
- Manage time effectively using the Urgent Vs Important Tool
- Understand how teams and individuals develop
- Design strategies for motivation
- Handle difficult conversations minimising the need for disciplinary action
- Give structured feedback and deal with emotional reactions to feedback
- Apply new tools and techniques to their teams immediately
- Recognise the cost of poor people management, recruitment and retention
Every participant leaves with a practical skills base and a specific action plan in relation to their own team. Each person will receive a post course coaching call with the course leader, supporting the participants in applying their new skills. Line managers, middle managers, supervisors, team leaders, business owners, those in need of a refresher & HR professionals
Course Agenda – Day One
The role & activities of a manager – Practical aspects
By discussing the basic activities of management and leadership, the participants are able to gain a deeper understanding of the split between ‘people’ and ‘task’ responsibilities. A trainer led session will highlight the structure needed to implement effective management technique and strategy. Participants are introduced to the principles of performance management and appraisal systems, exploring what a ‘good’ boss looks like in practice
Leadership integrity – Creating respect as the manager
Here, the participants are invited to explore when and how they are, or are not, acting with integrity and authenticity. Inauthentic behaviours as a manager lead to avoidance of accountability from both the manager and team members. These underpinning principles will enable them to move forward in their development as a leader of high performance, it will stretch them to do the right thing in the face of challenging situations. The group will be provided with their first post course assignment.
Giving and receiving feedback
Through trainer led discussion and real life examples the group will be shown a highly effective structure for giving feedback and dealing with difficult conversations. They will be able to recognise emotional reactions to feedback, learning how to deal with situations to ensure their desired outcome. On day two the group will further explore the tool in context with delegation differentiating task feedback from behavioural feedback.
Understanding your behavioural preferences (using PRISM® profiling tool)
With the introduction of the PRISM® profiling tool, participants learn about their behavioural preferences which in turn helps them understand and engage with their own team members, and thus motivate and communicate with them effectively.
PRISM® is not a ‘psychometric test’. It does not measure intelligence, skills or competencies. What it does do is combine the latest discoveries in neuroscience – how the human brain actually works – with well established theories on psychological type, temperament, traits etc., and generates comprehensive, yet easy to understand, ‘Maps’ which illustrate how a person is likely to behave in a variety of situations. It also helps that individual to understand how those behaviour preferences may be perceived by others, be they customers, colleagues, potential employers or line managers. This is of enormous benefit, bearing in mind that most of the stress and conflict in a person’s life is related to how he or she interacts with others.
Through the use of PRISM®, managers are able to:
- Understand their natural behaviour and how this impacts on their role as a manager
- Start to understand why individuals behave in the way that they do
- Be able to develop more effective communication strategies designed for specific individuals
- Develop better working relationships, therefore creating more harmonious working environments
- Learn to deal with conflict more effectively
- Understand the how certain management techniques will require them to develop new behaviours
- Build teams with balance
Time Management
Here the group explore their priorities using the Urgent Vs Important tool. Having learned new skills, they can now decide how important each task is, and perhaps how critical some task such as developing people or setting expectations in the longer term and in relation to effective resourcing.
Course Schedule
Day Two
Review of day one learning
Through group discussion participants are given the opportunity to share their personal challenges in relation to day one’s learning. Pairs exercises and trainer lead exploration will support individuals in beginning to create a workable action plan that feeds in to their post course assignments.
Examination of people management styles
Participants will learn about a range of people management styles. We will discuss the positive and negative characteristics of traditional management styles e.g. directive, collaborative, and supportive. Using their Prism reports the each person will establish a firm idea of their strengths and stylistic development areas.
Developing people & delegation
This session guides the participants through a ‘new employee’s’ development journey and helps them to identify at what stages the different people management styles will be most appropriate. It highlights the need for a flexible approach and recognises the pitfalls of inappropriate use of any one of the styles. It becomes clear by the end of the session that by developing their people they will form the foundation competencies and confidence for effective delegation. The group will be provided with a post course assignment relating to staff development and delegation.
Techniques for coaching and feedback
Developing staff and maintaining high levels of performance is a crucial element of the manager’s role. The aim of this session is to give the participants some practical tools and techniques for delivering non directive feedback and coaching in order to enhance the skills, attitude and results of their people.
Motivation – The theory and the practice
Strategies for motivation are explore throughout the course, however, here we will expand upon the understanding of motivation, de-motivation and the impact it has on the results and culture of teams and businesses. The participants will gain a toolbox for dealing with demotivation and understanding deeper theoretical concepts.
Creating a workable action plan – Close
The group are given time to finalise their individual action plans, briefed on their post course assignments and will have discussed workable timings for their two individual post course coaching calls (Optional)
Course Cost: £995 + vat
Course Venue: https://thelearninganddevelopmentcompany.co.uk/venue/
Optional: ILM Qualification at level 3
Get In Touch!
If you have got some training requirements in mind call us on 0207 101 3619 or complete the online form below and tell us about what they are and we’ll get back to you with some options and costs