Essential management skills

Two day course

Course Objective

To introduce participants to the complex issues involved in management and leadership, building a foundation of skills necessary for successfully leading a team at any level. Key development areas include: effective delegation; setting expectations; developing respect as the leader; motivation; understanding & developing individuals and teams; handling difficult conversations; giving and receiving feedback; performance management, and coaching.

With the introduction of the PRISM® profiling tool, participants learn about their behavioural preferences. In turn, this helps them understand and engage with their own team members and thus motivate and communicate with them effectively.

Participants leave with a practical skills base and a specific action plan in relation to their own team. Each person will receive two one hour 1:1 post course coaching sessions. Through this process the trainer will support the participants in applying their new skills. On completion, each participant will receive an endorsement certificate from the ILM (Institute of Leadership and Management).

Additionally, participants can choose to complete the ILM Level 3 in Leadership and Management. This is a further qualification available to managers and aspiring leaders, at any skills level. The additional assignments provide a widely established qualification, recognised by many companies as key training for leaders and managers.

By the end of this course, participants will be able to:

Identify their responsibilities as managers

Set expectations in relation to behaviours and results

Understand how individuals and teams develop

Handle ‘difficult’ situations, minimising the need for disciplinary action

Recognise and apply a range of people management styles

Understand S.M.A.R.T goal setting

Design individual strategies for motivation

Give effective feedback

Course outline

Day one

The role & activities of a manager – Practical aspects 

By discussing the basic activities of management and leadership, the participants are able to gain a deeper understanding of the split between ‘people’ and ‘task’ responsibilities.  The activities that will be discussed will highlight the structure they’ll need to implement highly effective management technique and strategy. Here the participants are introduced to the principles of performance management and appraisal systems, exploring what a ‘good’ boss looks like in practice.

Leadership integrity – Creating respect as the manager

Here, the participants are invited to explore when and how they are, or are not, acting with integrity and authenticity. Inauthentic behaviours as a manager lead to avoidance of accountability from both the manager and team members. These underpinning principles will enable them to move forward in their development as a leader of high performance, stretching them to do the right thing in the face of challenging situations. The group will be provided with their first post course assignment.

Giving and receiving feedback – The E2C2 feedback tool

Through trainer led discussion and real life examples the group will be shown a highly effective structure for giving feedback and dealing with difficult conversations. They will be able to recognise emotional reactions to feedback, learning how to deal with situations to ensure their desired outcome. On day two the group will further explore the E2C2 tool in context with situational Leadership II, differentiating task feedback from behavioural feedback.

Understanding your behavioural preferences (using PRISM® profiling tool)

PRISM® is not a ‘psychometric test’.  It does not measure intelligence, skills or competencies.  What it does do is combine the latest discoveries in neuroscience – how the human brain actually works – with well established theories on psychological type, temperament, traits etc., and generates comprehensive, yet easy to understand, ‘Maps’ which illustrate how a person is likely to behave in a variety of situations.  It also helps that individual to understand how those behaviour preferences may be perceived by others, such as their customers, colleagues, potential employers or line managers.  This is of enormous benefit, bearing in mind that most of the stress and conflict in a person’s life is related to how he or she interacts with others.

Through the use of PRISM®, managers are able to:

  • Understand their natural behaviour and how this impacts on their role as a manager
  • Start to understand why individuals behave in the way that they do
  • Be able to develop more effective communication strategies designed for specific individuals
  • Develop better working relationships, therefore creating more harmonious working environments
  • Learn to deal with conflict more effectively
  • Understand the how certain management techniques will require them to develop new behaviours
  • Build teams with balance

Day one review exercises and homework assignments  – Close

Day two

Review of day one learning

Through group discussion participants are given the opportunity to share their personal challenges in relation to day one’s learning. Pairs exercises and trainer lead exploration will support individuals in beginning to create a workable action plan that feeds in to their post course assignments.

Examination of people management styles 

Participants will learn about a range of people management styles. We will discuss the positive and negative characteristics of traditional management styles e.g. directive, collaborative, and supportive. Using their Prism reports each person will establish a firm idea of their strengths and stylistic development areas.

Developing people & delegation 

This session guides the participants through a new employee’s development journey and helps them to identify at what stages the different people management styles will be most appropriate. It highlights the need for a flexible approach and recognises the pitfalls of inappropriate use of any one of the styles.  By the end of the session, it becomes clear to the participants that through developing their awareness of different leadership styles, they will form the foundation competencies and confidence for effective delegation. The group will be provided with a post course assignment relating to staff development and delegation.

Techniques for coaching and feedback

Developing staff and maintaining high levels of performance is a crucial element of the manager’s role.  The aim of this session is to give the participants some practical tools and techniques for delivering  non directive feedback and coaching in order to enhance the skills, attitude and results of their people.

Motivation – The theory and the practice

Strategies for motivation are explored throughout the course. However, here we will expand upon the understanding of motivation, de-motivation and the impact it has on the results and culture of teams and businesses. The participants will gain a toolbox for dealing with demotivation and understanding deeper theoretical concepts.

The Employee Cycle – A HR perspective  

In this final session the participants will have an opportunity to take part in a Q&A session with our in house HR & Leadership Consultant. The group will learn more about the cost of: poor people management,  retention, reward, recognition, absence management, performance management, employee relations and the ‘employee cycle’.

Creating a workable action plan – Close

The group are given time to finalise their individual action plans, briefed on their post course assignments and will have discussed workable timings for their two individual post course coaching calls.

Unique Post Course Support System

How the system works

Participants each receive 2 x one hour long post course coaching calls to help them embed their understanding of the course content. They receive materials for developing skills matrix plans for team and individual development and are supported in enhancing their leadership style. All supporting materials are aligned with post course assignments. Participants are educated on how to link leadership improvements to quantifiable, cost saving, quality improving and cultural developmental results.

We work closely with you to help you become expert at measuring the impact of the training and quantifying the return on your investment.


ILM Level 3 Leadership and Management Training

The ILM Level 3 Leadership and Management Training we provide is for individuals looking for extensive management training. This training is appropriate for managers or aspiring leaders of any skills level and is run over a 6 month course.

In order to complete the ILM award level certificate in leadership and management, participants will be required to undertake additional assignments agreed between the employer and The Learning and Development Company at an additional cost of £1295 per person. 


What our clients say:

“Ross was absolutely superb, engaging, focused, professional, easy going. Lots of knowledge. Course delivery was innovative and engaging. Thank you!”

“Ross was very good and gave lots of personal examples that helped make the theory ‘real’. I felt the course was thorough and informative and I like the ‘after-care’.”

“It was very engaging and introduced some good ideas/ ground work that I can build upon. The trainer was excellent, handled the room very well and gave some great situation examples. Fantastic!”

“From 1 to 10, 11! A pleasant balance of professionalism and friendly attitude. A precise and relaxed delivery approach.”

“The course exceeded my expectations as I thought it would simply refresh my knowledge rather than learn new skills. Ross was excellent, friendly. He opens discussions and encourages us to discuss & share our experiences. Very skilled, informative & knowledgeable. Very valuable experience.”

“An excellent course with an outstanding trainer. I came away with new outlook on my management style and how I want to be perceived by my team and hopefully my team will develop as a direct result. I have already recommended it to several of my colleagues (although I was very tempted to keep the ideas to myself!!)”

“Very interactive, great knowledge. Ross allowed us to make out the answers for ourselves rather than giving them to us. This has been very valuable in my personal development. The result of the Prism report will benefit me for future jobs. Thank you for putting a great course.”

What to expect?

We only pick the best venues for your development, our flagship venue, CitizenM, provides the most ideal space for learning; tea’s, coffee’s and refreshments are on tap and lunch is provided.

We aim to have no more than eight participants on our management training open courses, allowing us to work through live scenarios with each individual making the experience as personal and tailored as we possible can.

We’re well aware how challenging it can be to implement new skills and techniques, so we offer ongoing (telephone and email) post course support by the trainer to anybody that attends one of our courses.

Ready to take your learning to the next level?

For more information, or to book this course, please contact us. We are happy to discuss the various options and even tailor something to your specific learning requirements.