Being able to deal with difficult conversations effectively is an essential skill in the workplace. This workshop provides participants with the tools and approaches for maintaining great working relationships, minimising conflict and handling difficult conversations. Recognising that disagreements and poor performance do not just disappear when ignored is something all managers should be aware of. The workshop deals with concerns people have about difficult conversations, explores individual challenges and provides the tools and attitudes for being effective in this area.
The group will explore behaviours and principles that build credibility, trust and integrity. Through doing so, individuals will begin to feel empowered to tackle difficult conversations in a level headed, timely and appropriate manner.